Additional details

Customer Statuses

Status	Definition
CREATED	Initial status when customer is created without KYC data
UNDER_REVIEW	KYC data submitted and being verified by providers
ACTIVE	Verification approved, customer ready to transact
REJECTED	Verification rejected by providers

Notes:

• Crypto-to-crypto transactions are available for all customer statuses. Fiat-related services require ACTIVE status.

• Core customer information like first name, last name, and email address cannot be updated once set.

Notifications

Fern notifies customers via email at each step of the verification process, handling the entire process on your behalf. For customers who wish to communicate with their customers directly about additional information that is needed, we can work with you to send RFIs to you and you can coordinate with your customer.