Fern Developer Docs
  • Overview
    • Fern overview
    • Earning revenue with Fern
    • Developer dashboard
    • Help & support
  • Coverage
    • Customer types
    • Restricted customer geographies
  • Fiat currency support
  • Cryptocurrency support
  • Guides
    • Core API concepts
    • Create and verify customers
      • Requirements for Individuals
      • Requirements for Businesses
      • Customer statuses
      • Country codes
    • Create Fern wallets
    • First-party onramps
    • First-party offramps
    • Webhooks
      • Events
      • Sample Payloads
      • Verification
      • Retries
    • Fern virtual accounts
    • Country-specific requirements
      • Nigeria
    • Automated offramps
    • Exchange rates
    • SWIFT payouts
    • Whitelabelling email notifications
  • API reference
    • Customers
    • Payment accounts
    • Quotes
    • Transactions
      • Additional details
  • Advanced
    • Slippage and price impact
    • Rate limits
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  • Notifications
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  1. Guides
  2. Create and verify customers

Customer statuses

Customer statuses

Status
Definition

CREATED

Customer object has been created.

PENDING

Customer is pending verification. This includes cases where the KYC link is incomplete, verification is in progress, or additional information has been requested from the user.

ACTIVE

Customer is approved and ready to transact.

REJECTED

Customer is rejected. The webhook will provide a list of rejection reasons.

DEACTIVATED

Customer has been deactivated.

Notifications

Fern notifies customers via email at each step of the verification process, handling the entire process on your behalf.

Additionally, you can use webhook events to trigger your own notifications, offering in-context guidance and next steps tailored to each customer state. (Coming soon)

Last updated 1 month ago