Help & Support

We're dedicated to ensuring a seamless integration experience and ongoing support as you scale your business with Fern. You can reach us through:

• Dedicated Slack/Telegram channel with our team for any and all of your questions

  • Created when you activate your Fern developer account

• Email support ([e-mail])

Our business hours are 9AM to 6PM Pacific Time, Monday to Friday. While our team prioritizes responses during these hours, we also respond outside of business hours whenever possible. For platform-wide P1 incidents, we’re here 24/7 to ensure swift resolution.