Help & support

We're dedicated to ensuring a seamless integration experience and ongoing support as you scale your business with Fern. You can reach us through:

• Discord (discord.gg/fernhq)

• Email support ([email protected])

• Startup/Enterprise tier subscribers: Dedicated Slack/Telegram channel with our team for any and all of your questions

Our business hours are 9AM to 6PM Eastern Time, Monday to Friday. While our team prioritizes responses during these hours, we also respond outside of business hours whenever possible. For platform-wide P1 incidents, we’re here 24/7 to ensure swift resolution.