Additional details

Customer statuses

Status	Definition
Created	Customer object has been created.
Pending	Customer is pending verification. This includes cases where the KYC link is incomplete, verification is in progress, or additional information has been requested from the user.
Active	Customer is approved and ready to transact.
Rejected	Customer is rejected. The webhook will provide a list of rejection reasons (coming soon).

Notifications

Fern notifies customers via email at each step of the verification process, handling the entire process on your behalf.

Additionally, you can use webhook events to trigger your own notifications, offering in-context guidance and next steps tailored to each customer state. (Coming soon)